Terms & Conditions


The Terms & Conditions below, apply when using the Letters Of Appeal website . You should read these Terms & Conditions prior to placing an order with us. By placing an order with us, it will be deemed that you have read, understood and agreed to these Terms & Conditions.

If you have any queries relating to our Terms & Conditions, please contact us using the online form . If you do not agree with the Terms & Conditions you should not place an order. You must be 18 years of age or older to use this site.

On placing an order through our website, you are making an offer to Letters Of Appeal to purchase the goods in your order. We will require your name, email address, phone and address details. This information is required in order to either process your request; inform you of acceptance of our order or if there is a problem; or to pass on a delivery quote, where necessary. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

After placing an order online, we will provide you with confirmation via email, that your order has been received but this is not confirmation that your purchase(s) has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed, with the funds cleared into our bank account and the order dispatched to you.

All orders are subject to acceptance and product availability.

  • If the product you ordered is out of stock or no longer available
  • If we are unable to authorise your payment
  • If it is identified that there is a product description or pricing error
  • If customers do not reach any order criteria outlined in the Terms & Conditions
  • If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather conditions and accidents

Should there be an issue with your order, we will contact you via email or phone.

Letters Of Appeal reserves the right to reject any offer of purchase by you at any point.

Please note that all prices listed on the Letters Of Appeal website are correct at the time of publishing the information, however, we reserve the right to change the prices of any product at any time. If we discover a pricing discrepancy in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct cost, or cancelling it. If we are unable to contact you, for any reason, we will treat the order as cancelled and will give you a full refund.

We accept payment via PayPal and you can also pay via a direct bank transfer. We do not accept cheques.

We may refuse to process a transaction for any reason, or refuse service to anyone at any time, at our discretion.

For overseas shipments, you may incur import taxes and duties (please read more below, under Delivery)

The vintage products sold at Letters Of Appeal will show signs of age and we try, where possible, to mention this in the copy or images related to the product. By buying from Letters Of Appeal, you agree to accept the products as they are photographed and described. Once the product has been delivered, Letters Of Appeal cannot be held responsible for any deterioration or damage through usage, by the recipient.

Please contact us before ordering, if you have any questions related to any product.

We reserve the right to withdraw any products from this site at any time and/or remove or edit any materials or content on this site.

You are entitled to cancel this contract provided you exercise your right, no longer than eight working days, after the day on which you receive the order. If you wish to cancel this contract prior to despatch, please email us as soon as possible.

If your order has already been despatched, please follow the procedure set down in the “Returns” section below.

On receipt of your order and if you no longer require it, for whatever reason, please notify us immediately and return to us within 14 days of receipt. The goods should be in their original condition and preferably in the original packaging, or comparable to the quality of the packaging, when you received the order.

Any amount will be refunded within 10 working days of receipt of the returned order, provided the goods are in the same condition as they were when delivered to you.

Please note that if an item is returned after our returns period (14 days from receipt) has ended and without prior notification to us, then we can only offer an exchange or credit note and are unable to offer a full refund.

You are responsible for any packaging, postage/courier charges incurred when returning any goods to Letters Of Appeal, unless the return is as a result of an error by us. We strongly advise that you obtain proof of postage on returning your order, as Letters Of Appeal will not be liable for any packages lost in transit.

In the unlikely event, that there is an error in the cost of the goods that you have ordered, we will contact you as soon as possible, but shall be under no obligation to fulfil an order for a product that was shown with an incorrect price.

If you have ordered and paid for a product, where the cost shown on our website is incorrect, for any reason, we will email you to advise that we have not accepted your order and that it has been cancelled and we will make a full refund. You will be advised of the correct cost of the product and are able to re-order it, if you wish to do so, as a new transaction.

If you receive goods that are either damaged or defective, or not what you ordered, you must notify us within 48 hours of receiving the order and we will then arrange to refund the costs of the goods and any shipping costs, once returned and received back to Letters Of Appeal, unless we inform you that the return is not necessary. This does not affect your statutory rights.

We do not accept any liability for any errors and/or omissions contained on our website and reserve the right to change information, prices and descriptions of products listed, at any time and without notice.

We strive to give the most accurate information we can, relating to dimensions, condition and provenance or age of the product, but can give no guarantee as to the accuracy of this information.

We have provided the most accurate representations of each product for sale on the website, though due to a number of varying factors, such as internet browsers etc., we cannot be held responsible or liable for any differences in colour between the image and the actual product itself.

We will not be liable to you or any third party by our withdrawing any product from this site, whether or not that product has been sold.

We cannot be held responsible for any delay in the delivery of your order.

All the content on the Letters Of Appeal website, which includes photographs, logos, pictures, copy and any other materials, represent the copyright or registered trademark of Letters Of Appeal. The reproduction, modification, copying, circulation or incorporation of any content on the website is forbidden, with the exception of copying, printing or downloading material for the sole purpose of using the website in good faith or for non-commercial reasons.

Use of this website and the conditions, shall be governed by and construed in accordance with the laws of England and will be subject to the jurisdiction of the courts of England. These terms and conditions do not affect your statutory rights.

This website and our Terms & Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and/or enquiries from outside the UK, we give no warranty, express or implied, that the use of this website, or the placing of an order through this website from outside the UK, complies with any applicable non UK laws or regulations. Accordingly, any products or services not permitted under your local law are not offered to you.